Question 1

What does my membership plan include?

Accepted Answer

Your membership plan includes:

tutor / conversation sessions 
access to our learning content/ library 
access to different tutors with whom you can practice speaking English.

Question 2

How do I start?

Accepted Answer

You can start tutoring sessions in a few simple steps:

choose a membership plan (number of sessions and length) 
create an account 
buy your plan 
book your sessions (eg. choose time, date, and tutor) 
Enter your online session by: 
                 a. logging into your account and going to My bookings, where you can find
                     the link to your online session 
                b. access the link from your email

Question 3

Can I cancel or reschedule my session?

Accepted Answer

Yes, you can.

You can cancel or reschedule your session as long as it is 24 hours in advance.

Question 4

Can I have my sessions on my mobile phone?

Accepted Answer

Yes, you can. 
But we think you would enjoy the materials more if you were on a laptop or computer🤓

Question 5

Can I book sessions with different tutors?

Accepted Answer

Yes, you can.

You can book sessions with any tutor that is available! 😁

Question 6

Can I cancel my membership plan?

Accepted Answer

Yes, you can cancel your membership plan anytime! 
You will only be charged for the sessions you used at the base rate*.

*base rate is the price of a session without discounts.

Question 7

Are there any learning materials?

Accepted Answer

Yes, there are learning materials.

Your membership plan includes access to a learning library with materials that you and your tutor can use to have conversations and tutoring sessions.

Frequently asked questions